Moveworks
AI that gets work done
IvaraX Analysis
Moveworks provides an enterprise-grade AI Assistant platform that combines natural language search with automated task execution across business applications. Recently acquired by ServiceNow for $2.85 billion, the platform serves major enterprises with a focus on IT, HR, and Finance automation, backed by strong security certifications and a comprehensive agent marketplace.
Key Strengths
- +Proven enterprise adoption with 350+ organizations including Fortune 500 companies and 5M+ daily users
- +Comprehensive automation spanning search and action across multiple business domains beyond just IT
- +No-code Agent Studio and extensive marketplace enabling rapid customization without advanced engineering
- +Strong security posture with multiple compliance certifications suitable for regulated industries
- +ServiceNow acquisition provides long-term stability and deeper ITSM integration potential
Ideal For
- →Large enterprises seeking to unify employee support across IT, HR, Finance, and other departments
- →Organizations with ServiceNow investments looking to enhance their service management capabilities
- →Companies in regulated industries (healthcare, financial services, government) requiring robust security compliance
- →Multinational corporations needing multilingual employee support across global operations
Things to Consider
- !Enterprise pricing and complexity may be better suited for mid-size to large organizations rather than small businesses
- !Recent ServiceNow acquisition may lead to product roadmap changes or integration priorities that prospective clients should monitor
- !Organizations should assess existing tech stack compatibility and integration requirements before implementation
About Moveworks
Moveworks is an enterprise AI Assistant platform that enables employees to search for information and take action across business applications through natural language interactions. Founded with the mission of transforming workplace productivity, the company has developed a sophisticated Reasoning Engine powered by advanced large language models (LLMs) and proprietary MoveLM technology that can autonomously understand, plan, execute, and adapt to complete complex requests across organizational workflows. The platform integrates with HR, IT, Finance, Procurement, Engineering, Sales, Marketing, and other enterprise systems, providing a unified AI-native experience that supports over 100 languages. Moveworks serves more than 350 organizations, including 10% of the Fortune 500 and 10% of the Fortune 50, with over 5 million employees relying on the platform daily. The company maintains enterprise-grade security certifications including ISO 27001, SOC 2, HIPAA, GDPR compliance, and holds a FedRAMP 'In Process' designation. In a significant industry development, Moveworks was acquired by ServiceNow for $2.85 billion, positioning the combined entity to further advance AI capabilities in enterprise service management. The platform offers extensive customization through Agent Studio, a marketplace with over 1,000 pre-built AI agents, and supports deployment across multiple channels including chat, browsers, intranets, and service portals.
Why Choose Moveworks
- Superior agentic AI reasoning engine that autonomously plans, executes, and adapts to complete enterprise-wide requests
- Rapid time-to-value with built-in capabilities delivering ROI in approximately 8 weeks without requiring model tuning or advanced engineering
- Extensive integration ecosystem with 100+ out-of-the-box connectors and 1,000+ pre-built AI agents in the marketplace
- Enterprise-grade security with ISO 27001, SOC 2, HIPAA, GDPR certifications and FedRAMP 'In Process' designation
- Omnichannel and multilingual support across 100+ languages, meeting employees where they work
Services
ITSM AutomationService ManagementEmployee OnboardingEmployee Self-ServiceChange CommunicationsIT Cost OptimizationIAM ModernizationAI Digital TransformationEnterprise SearchAI Agent Development
Technologies
Agentic AIReasoning EngineGenerative AINatural Language Processing
Tech Stack(detected from website)
Large Language Models (LLMs)Proprietary MoveLM modelsAgentic AI architectureMCP (Model Context Protocol)REST API/Headless APIEnterprise SSO integrationsCloud-based SaaS platform
Industries Served
Notable Clients
Toyota North AmericaBambooHRInstacartCoca-Cola ConsolidatedAkzoNobelProcore
Categories
Company Info
- Headquarters
- US
