incident.io
Move fast when you break things
IvaraX Analysis
incident.io offers a modern, AI-first approach to incident management that consolidates on-call scheduling, response coordination, and customer communication into a single platform. The solution is particularly well-suited for engineering teams at fast-growing technology companies who need to manage incidents efficiently while maintaining transparency with stakeholders.
Key Strengths
- +Comprehensive AI integration throughout the platform, from alerting to resolution
- +Strong enterprise customer base providing social proof and validation
- +Unified platform approach eliminates need for multiple point solutions
- +Native Slack and Teams integration supports modern communication workflows
- +Focus on reducing noise and alert fatigue with intelligent filtering
Ideal For
- →Fast-growing technology companies with engineering-led operations
- →Organizations looking to consolidate multiple incident management tools
- →Teams heavily invested in Slack or Microsoft Teams for communication
- →Companies seeking to reduce mean time to resolution through AI automation
Things to Consider
- !Pricing details are not publicly listed, requiring direct consultation for cost assessment
- !Heavy reliance on Slack/Teams integration may not suit organizations using other communication platforms
- !AI-first approach may require adjustment for teams accustomed to traditional incident management workflows
About incident.io
incident.io is an all-in-one AI-powered incident management platform designed to help engineering and operations teams respond to incidents quickly and efficiently. The platform combines on-call scheduling, incident response coordination, and status pages into a unified solution that integrates deeply with Slack and Microsoft Teams. By automating workflows and providing intelligent AI assistance, incident.io enables teams to reduce downtime, maintain consistent incident resolution processes, and keep customers informed during outages. Founded with a focus on the needs of fast-moving technology companies, incident.io has earned the trust of over 600 organizations including industry leaders like Netflix, Etsy, Skyscanner, Vanta, and Intercom. The platform's AI SRE feature represents a significant advancement in incident management, capable of investigating issues, suggesting fixes, and even drafting pull requests to resolve problems—potentially while engineers are still asleep. This AI-first approach, combined with features like automated workflows, a comprehensive catalog system, and detailed insights and trends analysis, positions incident.io as a modern alternative to legacy incident management tools.
Why Choose incident.io
- AI-powered incident resolution that can investigate issues, suggest next steps, and draft fixes automatically
- Deep native integration with Slack and Microsoft Teams for seamless incident coordination
- All-in-one platform combining on-call scheduling, incident response, and status pages
- Trusted by leading technology companies including Netflix, Etsy, Skyscanner, and Intercom
- Rapid deployment and adoption with a focus on user experience that teams actually enjoy using
Services
On-call ManagementIncident ResponseStatus PagesAI SREAlertingWorkflow Automation
Technologies
SlackMicrosoft TeamsAI
Tech Stack(detected from website)
Slack IntegrationMicrosoft Teams IntegrationAI/Machine LearningMobile AppStatus Page Infrastructure
Industries Served
Notable Clients
NetflixEtsySkyscannerVantaIntercomWorkOSAirbnbSquare
Categories
Company Info
- Headquarters
- US
