FireHydrant
Fight Fires Faster
IvaraX Analysis
FireHydrant provides a comprehensive incident management platform that addresses the full lifecycle from alerting through post-incident learning. The platform differentiates itself through AI-enhanced automation and a strong integration ecosystem, making it particularly suited for engineering teams seeking to consolidate their incident response tooling.
Key Strengths
- +Comprehensive end-to-end incident management covering planning, response, and improvement phases
- +Strong AI capabilities for reducing manual toil during and after incidents
- +Flexible deployment with Slack-first, Teams, and web UI options with feature parity
- +Enterprise-ready security and compliance features (SOC 2, SSO, RBAC, SCIM)
- +Proven customer success metrics with documented case studies showing significant MTTM improvements
Ideal For
- →SRE and DevOps teams seeking to consolidate incident management tools
- →Mid-market to enterprise organizations with complex service architectures
- →Engineering teams already using Slack or Microsoft Teams for collaboration
- →Organizations focused on improving incident response metrics and reliability
Things to Consider
- !The pending acquisition by Freshworks may impact future product direction and roadmap
- !Teams with minimal incident volume may not fully utilize the platform's extensive feature set
- !Organizations heavily invested in competing platforms like PagerDuty may experience some feature overlap
About FireHydrant
FireHydrant is an all-in-one incident management platform designed to help engineering teams manage the complete incident lifecycle from detection to resolution and learning. Founded by engineers who experienced the challenges of incident response firsthand, the platform combines on-call scheduling, alerting, automated runbooks, and AI-powered workflows to help organizations resolve incidents up to 90% faster. The platform integrates seamlessly with over 25 popular tools including PagerDuty, Slack, Microsoft Teams, DataDog, Zoom, and Google Meet, allowing teams to work within their existing workflows. FireHydrant offers enterprise-grade security features including SOC 2 compliance, SSO, RBAC, audit logs, and SCIM support. With an API-first approach featuring 350+ endpoints, Terraform support, and SDKs, the platform is built to adapt to unique organizational workflows rather than forcing rigid processes. FireHydrant has recently announced its acquisition by Freshworks, signaling continued growth and investment in the incident management space. The company serves organizations ranging from startups to enterprises, with notable customers like Backblaze reporting a 91% reduction in mean time to mitigate incidents after implementing the platform.
Why Choose FireHydrant
- All-in-one platform combining alerting, on-call scheduling, incident response, and retrospectives in a single solution
- AI-powered features including automatic incident summaries, live video transcriptions, and enhanced retrospectives
- Proven results with customers reporting up to 90% faster incident resolution
- Extensive integration ecosystem with 25+ tools and 350+ API endpoints for customization
- Accessible pricing designed to fit teams of any size without bloated costs
Services
Alerting & On-callIncident ManagementAI Enriched IncidentsIncident RunbooksService CatalogIncident RetrospectivesIncident AnalyticsStatus Pages
Technologies
SlackMicrosoft TeamsZoomGoogle MeetTerraformAPISDKs
Tech Stack(detected from website)
Slack IntegrationMicrosoft Teams IntegrationTerraform ProviderREST APISDKsZoom IntegrationGoogle Meet IntegrationDataDog IntegrationPagerDuty Integration
Industries Served
Notable Clients
Backblaze
Categories
Company Info
- Headquarters
- US
